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Returns and exchanges

In Equishop you have up to 30 days return policy (from the date of receipt).

All customers who want to exchange or return are requested to download, fill out the form below and attach it to the return shipment.

Your return or exchange request will be processed immadiately, after we get your return package.

In case of return, you will be refunded in the same way in which you paid unless you agree to a different way of refund. You will be refunded for product and shipping cost, but you have to cover the cost of return package. Please note, that we do not send a return slip and we do not cover the cost of return package! If you return only one product from many other, you will get only a refund for this product and difference between shipping cost of entire order and order without this product.

In case of exchange, we will reship the package with an exchanged product in the same or next working day, unless the merchandise that you ask will not be available in our warehouse. In this case we will contact you and let you know about the waiting time for product availability or propose refund. In this case we do not cover the costs of return shipping and you will be also surcharged for reshipping costs, unless an exchange is a result of our mistake (sending the goods that they not in your order).

FOR ALL CUSTOMERS OUTSIDE EUROPEAN UNION! PLEASE DO NOT SEND A RETURN OR EXCHANGE PACKAGE WITHOUT CONTACT US BEFORE.

All return shipments sent without prior contact with us will be ignored and will return to the customer! Before sending your return shipment from countries outside the European Union it is necessary to determine the details. The desire to return or exchange must be reported to the e-mail contact@equishop.com