Statute

1. The online store operating at www.equishop.com is operated by EQUIRRIA Sp. z o. o. with its registered office in Ruda Śląska at 9 Oświęcimska Street, registered in the National Court Register maintained by the District Court in Katowice, Commercial Division under the KRS number 0000157387, and registered as a value added tax (VAT) payer under the Tax Identification Number (NIP) 954-19-60-124 and the National Business Registry Number (REGON) 273420733, hereinafter referred to as the "Store".

2. The online store conducts sales via the Internet and is located at: www.equishop.com. Prices and information regarding products posted on the store's website do not constitute an offer within the meaning of the Civil Code, but only an invitation to negotiate.

3. Any natural person with full legal capacity and permanent or temporary residence in Poland, as well as any legal person or organizational unit with a registered office in Poland – hereinafter referred to as the Customer – may place an order in the online store. Natural persons and legal entities with permanent residence or registered office in the territory of European Union Member States, as well as in the territory of countries outside the European Union, have the same rights.

4. The sales agreement is concluded upon confirmation of the order by the store. Confirmation will be sent via email or in writing to the address provided by the Buyer. Credit card and e-transfer transactions are settled via the Dotpay Settlement Center, SIX Payment Services (Europe) SA, PayPro SA/DialCom24 Sp. z o. o., PayPal Inc., and PayU SA.

5. The online store sells equestrian equipment. A detailed product list and unit prices are available on the Store's website.

6. Prices listed on the website include VAT and are given in Polish zloty. The price binding on the Buyer and EQUIRRIA Sp. z o. o. is the price indicated on the website at the time of order placement, provided it is subsequently confirmed in the order confirmation.

7. Information about the Goods provided on the Store's website, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code.

8. A limited number of goods are intended for promotional sales and clearance sales and orders are fulfilled in the order in which confirmed orders for these goods are received, until stocks covered by this form of sale are exhausted.

9. A necessary condition for the order to be fulfilled is the correct completion by the Buyer of the online account registration form.

10. The order will be fulfilled provided that the goods are available in the warehouse or from the store's suppliers. If some of the goods included in the order are unavailable, the Customer will be informed of the order status and will decide how to fulfill it (partial fulfillment, extended waiting time, or cancellation of the entire order).

11. The customer is kept informed about changes in the prices of goods and services offered on the store's website.

12. Payment for goods in the store is made using the payment methods listed in these Regulations.

13. If the Customer is in arrears with payment for the ordered goods, the Store reserves the right to immediately block the Customer's rights to make further purchases in the Store.

14. A VAT invoice is issued for every order. The VAT invoice is issued when all goods ordered by the customer are completed and ready for shipment.

15. In accordance with the Personal Data Protection Act of 10 May 2018 (Journal of Laws of 2018, item 1000, as amended), we hereby inform you that the personal data provided by the Customer will be protected against unauthorized access. Personal data is collected solely for EQUIRRIA Sp. z o.o. for record-keeping purposes, and in particular for the performance of the sales agreement. At the same time, we assure you that the Customer has the right to access and correct their data. Commercial information will be sent electronically (e-mail) only if you have consented to receiving it in this form (by subscribing to the newsletter). Consent may be withdrawn at any time. Detailed information on personal data protection and processing is available at www.equishop.com/pl/c5-polityka-prywatnosci.

16. The customer can choose the following payment methods for the ordered goods: - online transfer, - bank transfer to the store's account, - cash on delivery.

17. Goods are delivered to the Buyer via courier. Shipping costs are displayed after adding the goods to the shopping cart on the website. Purchased goods are delivered to the address provided by the Buyer.

18. Each product is provided with an order processing time. This is the time from placing the order and making payment into the store's account (the later date will be counted) to the time the ordered goods are shipped from the store, with only business days being taken into account. Orders for goods with different processing times are shipped after the entire order is completed, i.e., after the longest of the specified times.

19. The delivery date is the order processing time combined with the estimated delivery time.

20. If the courier does not find the Buyer, he/she will leave a delivery note indicating the time of the attempted delivery of the parcel and the date of the next delivery attempt.

21. In the event of an unjustified refusal to accept the shipment, the ordered goods will be returned to the store and the Customer will be charged for the delivery costs.

22. For items marked "made to order," the delivery date depends on the availability of the item from the distributor. In such cases, the Store reserves the right to individually agree on a new delivery date with the Buyer, or to amend or cancel the order.

23. The store delivers goods domestically and to European Union member states, charging fees for delivery of goods to the place indicated by the buyer.

24. Pursuant to the Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2020, item 287, as amended), the Consumer may withdraw from the Goods purchased in the Store without giving a reason within 14 days from the date of receipt of the shipment (sent by email, post, or directly in the Store), by submitting an appropriate declaration in writing or by completing the form. A sample withdrawal form is included in Annex 2 to the Act and is also available on the Store's website in the withdrawal tab. Using the form is not mandatory. To meet the deadline, it is sufficient to send the declaration before its expiry. The Store will immediately, no later than 14 days from the date of receipt of the Consumer's declaration of withdrawal from the contract, refund all payments made by the Consumer, including the costs of delivering the Goods. The money will be refunded using the same payment method that the Consumer used for the purchase or another method if the consumer expressly consents to reimbursement in another way that does not expose him to additional costs.

25. Additionally, the Store has an extended withdrawal period of 30 days from the date of delivery of the ordered Goods. In the event of withdrawal from the contract after 14 days but before the 30-day period, the Store will immediately, no later than 14 days from the date of receipt of the Consumer's notice of withdrawal, refund all payments made by the Consumer, including the costs of delivery of the goods, provided that the refund will be made to the Gift Card.

26. A Gift Card is an electronic voucher issued to the bearer, entitling the holder to make one or more purchases in the Store, within the amount specified on the Gift Card. The Gift Card is valid for 3 months from its issuance.

27. We also inform you that the extended withdrawal period indicated in point 25 above does not limit the right under the Act. The Consumer bears the direct cost of returning the goods, which includes the cost of shipping the returned Goods. The Store will refund the costs incurred by the Consumer at the rate of the cheapest standard delivery method offered by the Store. In accordance with generally applicable law, the Store is not obliged to cover the costs of shipping cash on delivery. The Store has the right to withhold the refund until it receives the returned Goods or the Consumer provides proof of their return, whichever occurs first.

28. The right to withdraw from a contract concluded away from business premises or at a distance does not apply to the Consumer in relation to contracts:

1. for the provision of services for which the Consumer is obliged to pay the price, if the entrepreneur has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the service that after the entrepreneur has performed the service, he will lose the right to withdraw from the contract, and has acknowledged this;
2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the expiry of the withdrawal period;
3. in which the subject of the provision is a non-prefabricated good, manufactured according to the consumer’s specifications or intended to meet his individual needs;
4. where the subject of the service is a good that spoils quickly or has a short shelf life;
5. in which the subject of the provision is goods delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;
6. where the subject of the provision are goods which, due to their nature, are inseparably connected with other goods after delivery;
7. where the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the entrepreneur has no control;
8. where the consumer has expressly requested the trader to come to him for urgent repair or maintenance; if the trader provides additional services other than those requested by the consumer, or supplies goods other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in respect of such additional services or goods;
9. where the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
10. for the supply of newspapers, periodicals or magazines, with the exception of subscription agreements;
11. concluded through public auction;
12. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of service provision;
13. for the supply of digital content not supplied on a tangible medium, for which the consumer is obliged to pay the price, if the entrepreneur commenced the performance with the express and prior consent of the consumer, who was informed before the commencement of the performance that after the entrepreneur has fulfilled the performance, the consumer will lose the right to withdraw from the contract, and the consumer has acknowledged this, and the entrepreneur has provided the consumer with the confirmation referred to in Article 15 paragraphs 1 and 2 or Article 21 paragraph 1 of the Act;
14. for the provision of services for which the consumer is obliged to pay the price, for which the consumer has expressly requested the trader to come to him for repairs and the service has already been fully performed with the express and prior consent of the consumer.

29. The prices listed in the online store are valid only in the online offer.
30. The order is confirmed by e-mail within 2 business days.
31. All products, names and trademarks mentioned are used for identification purposes and may be registered trademarks of their respective owners.

Complaints

General provisions

1. All goods available in the store are covered by their manufacturer's warranty.

2. A consumer is a natural person who performs a legal act (concluding a sales contract via equishop.com), which act is not directly related to his or her business or professional activity (pursuant to Article 221 of the Civil Code).

3. A professional consumer is a natural person concluding a contract (in particular a sales contract via equishop.com), which contract is directly related to the conducted business activity, when the content of this contract indicates that it is not of a professional nature for such person, resulting in particular from the subject of the business activity performed by such person, based on the relevant entries on the business activity of such person in the Central Register and Information on Business Activity.

4. The Seller is liable for defects in goods sold in the store under the terms specified in the provisions of generally applicable law, in particular on the basis of the provisions on warranty regulated in the Act of 23 April 1964 - the Civil Code.

5. The Seller is liable under the warranty if a physical defect is discovered within two years from the date of delivery of the goods to the Buyer. In the event that the Buyer is a consumer.

6. Complaints can be submitted electronically to the e-mail address kontakt@equishop.com or in writing to the following address: EQUIRRIA Sp. z o. o., ul. Oświęcimska 9, 41-707 Ruda Śląska.

7. The Buyer may use the complaint form available at: Complaint Form . The Buyer should indicate at least:
- your contact details
- your request - as precisely as possible
- invoice or receipt number
- description of the detected defect – as precisely as possible
- the basis for your request (guarantee or warranty)

8. Providing as much data as possible, as referred to in point 4, will facilitate and speed up the complaint process.

9. In the event of a warranty claim, the buyer is obligated to deliver the defective goods to the seller at the seller's expense. Defective goods should be returned to the following address: Equishop Equestrian Store, ul. Oświęcimska 9, 41-707 Ruda Śląska. If in doubt, the buyer may contact customer service.

10. The goods being complained about should be clean, which will facilitate the complaint process.

11. If a buyer who is a consumer or a professional consumer has submitted a warranty claim and the Seller has not responded to such claim within 14 days from the date of receipt of the claim, it is assumed that such a claim has been deemed justified, regardless of whether there were any grounds for doing so.

Guarantee

1. If the Buyer uses the warranty in the complaint process, the rights in this respect should be exercised in accordance with the provisions contained in the warranty card (document), directly with the manufacturer of the goods, who is the guarantor, which will speed up the complaint process.

2. The Buyer is entitled to submit his warranty claim through the Seller, who will forward such notification to the guarantor.

3. Warranty claims can be submitted electronically to the email address kontakt@equishop.com or in writing to the following address: EQUIRRIA Sp. z o. o., ul. Oświęcimska 9, 41-707 Ruda Śląska.

4. The Buyer may exercise warranty rights regardless of the warranty rights.

28. In the case of goods returned without giving a reason, the shipping costs shall be borne by the Customer.

29. The contract for the sale of goods is concluded in accordance with Polish law and in the Polish language.

30. We hereby inform you that the goods offered in the store operating at www.equishop.com are free from defects.

31. Customers may access these Terms and Conditions at any time via the link located on the home page of www.equishop.com, download them, and print them. The essential provisions of the Goods Sales Agreement are recorded, secured, made available, and confirmed to the Customer by sending the Customer an email to the provided address and by attaching a printout of the confirmation, Order Specification, and VAT invoice to the shipment containing the Goods.

32. We hereby inform you that every Customer of the Equishop online store has the right to resolve any disputes related to the purchase via the ODR platform, located at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=PL. When filing a dispute on the platform, please provide the following e-mail address as the Seller's e-mail address: kontakt@equishop.com.