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Frequently asked questions
We've gathered the most important questions and answers here. Still not sure about something? Get in touch with us.
Two separate orders cannot be combined into a single delivery.
The delivery cost is automatically calculated after entering the address in the shopping cart or during checkout.
All parcels are dispatched within 24 hours of payment being received, provided every item in the order is in stock.
To check availability, select the size and colour on the product page. The estimated dispatch time from our warehouse is shown next to the "Add to cart" button. Delivery times for individual products also appear in the order summary.
In the Equishop showroom you can pay in cash or by card:
- VISA
- Master Card
- American Express
- JCB (Japan Credit Bureau)
- Maestro Diners Club
Online payments can be made through:
- Przelewy24
- PayPal
- iMoje - instant bank transfers
- Blik
- ApplePay
- GooglePay
- PayPo - pay within 30 days
- Cash on delivery
PayPal and Przelewy24 accept the following cards:
- VISA
- Master Card
- American Express
- JCB (Japan Credit Bureau)
- Maestro Diners Club
You can also spread the payment over instalments (credit with Santander Bank, or through Przelewy24 with Alior Bank and mBank). Leasing is available as well.
At Equishop you can pay in instalments through Santander Bank (10 instalments at 0%, or an option with a flexible repayment period, which carries interest). Credit is also available through Przelewy24, where you can choose between Alior Bank and mBank.
Yes, you can place an order by phone: +48 32 782 45 68
When ordering by phone, please have the following details ready for the products you want:
- Brand
- Product name
- Product code (if the product has one)
- Size and colour
This depends on the item's collection. In the case of classic collections, it is usually possible to order missing items.
However, please contact the store in advance by phone at +48 32 782 45 68, by e-mail at kontakt@equishop.com , or via messenger on our website.